Posted on 12th December 2016 by Fleur Murphy
Stressed about filling your appointment book after the festive period? With clients away on holiday, or simply in recovery from festive over-spending, the ‘quiet’ season has become notorious with salon and spa owners everywhere.
Posted on 1st December 2016 by Michelle Blake
You need to step back to understand what it is clients want from their salon experience. They come primarily to look good, of course - so they will be seeking your advice and expertise on hair style, colour and aftercare. They need to feel confident about you from the beginning and you need to accommodate their expectations.