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Announcing the New Global Helpdesk

Shortcuts links their entire helpdesk team to create a global 24/7 helpdesk.

March 5, 2008 – Long Beach, CA –Shortcuts Software announces the complete integration of the helpdesk services in its three major offices: Australia, the UK and the USA.

Shortcuts has long provided 24/7 support to it’s client base in North America, but by synchronizing the helpdesk team from around the world, Shortcuts is able to provide a well-rounded support function without raising the prices due to additional staffing and there are no ‘after-hours’ pagers or additional fees for calling another office.

“The goal of fusing together our helpdesk around the globe was to offer a better service to clients without raising the prices,” said Paul Tate, CEO of Shortcuts North America. “Shortcuts clients can call any hour of the day and there will always be a person on the other end to pick up the phone.”

Shortcuts completed a series of surveys inquiring to what clients need the most from their software provider and the results showed that support was at the top of the list.

“Salon and spa owners cannot be expected to plan their day around when the helpdesk is open,” said Tate. “That is why we’ve always provided for the 24/7 support. With the new global helpdesk, you call the same North American 800 number as always to reach our helpdesk and will still receive the same great service, from an educated, Shortcuts employee – not an outsourced support service.”

Being the largest provider of salon and spa software in the world certainly has its advantages for Shortcuts clients. With over 10,000 clients using Shortcuts in 44 countries around the world, Shortcuts users are guaranteed the most sophisticated and comprehensive system in the market. With experience from around the world, the Shortcuts team has a unique ability to leverage our clients with knowledge from other markets and offer products and services that no other company has the ability to do at an international level.

“Shortcuts has spent the last 15 years working around the globe to help salons and spas improve their business and make more money,” said Tate. “This is yet another benefit of choosing the global leader for salon and spa software.”

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