Project Management

An implementation of this scale demands a project based approach. Shortcuts Software will appoint an experienced Project Manager to ensure that there is a single point of contact for you throughout the implementation. Our methodology ensures that:

• The risk of misinformation is minimized and the identification and resolution of issues are rapid and effective.
• The flow of communication remains constant and therefore increases the likelihood that stakeholder expectations will be met.
• Any changes are identified, analyzed through a formal variation process, therefore reducing the risk of duplication and unnecessary, unsubstantiated cost escalations.
• The deliverables at the end of each phase are signed off and accepted and therefore ensures the project remains on track.

Quality Management

Quality management is a key imperative that drives the Shortcuts ethos and approach to all of its implementations. Quality management is undertaken at a number of levels including:

• Head Office - through progress reports and meetings we ensure the expectations of all stakeholders are identified and managed throughout the life cycle from the Planning through to Support Phase.
• Training – each program is validated and improved based on the feedback from participants.
• Technical solutions – User Acceptance Testing is conducted to ensure that any problems are identified early and an appropriate action plan is developed.
• Project Management – through the operation and maintenance of an Issues Register where all problems are identified, action plans implemented and then closed once all stakeholders have agreed the issue has been resolved.

Support

Technical support is essential in maintaining a large, multi-site operation effectively. With the collaboration of your project manager and key personnel at Shortcuts, each location under your umbrella will have access to the Shortcuts help desk on the phone and on a dial-in basis.

Shortcuts puts a large emphasis on support and education for good reasons: we believe software is only as strong as the people behind it. And that includes our team of experts at Shortcuts.

Shortcuts North America Mon-Fri 8am – 6pm PST Sat-Sun 8am – 4pm PST

Shortcuts Australia Mon-Fri 6pm – 12am PST Sat-Sun 9am – 12am PST

Shortcuts UK Mon-Fri 12am – 8am PST Sat-Sun 12am – 8am PST

For more information on how Shortcuts support can help safeguard your business, please contact a Shortcuts Salon & Spa Enterprise Consultant.