Surebiz support and maintenance from Shortcuts

Shortcuts are proud to offer Surebiz, the industry leading support, to our clients. Not only is the support available 24 hours a day, 7 days a week, but all calls are answered promptly and resolved as soon as possible. Unlike other salon and spa software providers Shortcuts do not take the details of incoming callers and then call them at a later time when convenient, Shortcuts work with the client immediately to help resolve their enquiry.

Surebiz is much more than Support!

• 24/7 technical support from the Shortcuts Help Desk
• Access to new and upcoming modules (add-ons) including BookME™ (online appointment booking) and Set and Forget™ Marketing
• Free upgrades of all new versions with all the exciting new features
• Unlimited Help Desk support
• Unlimited dial-ins to help resolve any issues
• Unlike other software companies Shortcuts try and deal with support issues immediately, rather than just logging them and calling you back!
• Shortcuts becomes your safety net

In addition to our Help Desk team, we can also offer educational support and training, with a wide variety of training programmes available that help salons increase their bottom line.

Support Options

Shortcuts has an experienced team of Help Desk professionals that are available to guide you through any technical issues that may arise. The Help Desk team work closely with software developers, Certified Shortcuts Educators, and a variety of other Shortcuts professionals, so you can be assured that our support calls will be answered quickly and competently - without taking up too much of your precious time.

	Phone Support Simply call  0161 972 4900 and speak to an help desk professional.
	Dial in Support The Help Desk can dial in directly into your computer (if you have internet access - ADSL or broadband is best) to rectify any problems with minimal disruption to your business. They can even dial in to demonstrate how a particular area of Shortcuts works, right there on your screen!
	Email Support Email support is fast and convenient. Send you problems to support@shortcuts.co.uk and you will be sent an email in return with an appropriate course of action.
	Internet Support Shortcuts has a unique support feature built it. The Support button (located in the Tools Menu Internet Icon) allows you to select database tables, logs and registry entries, etc. That can be directly emailed to the Help Desk. The Help Desk staff will step you through which files are required, over the phone.