Do your clients kiss 'n' tell online?

girl blowing kisses

Like it or not, online reviews can make or break your reputation.

Sometimes it feels like clients will find any excuse to complain online – so we decided to hit the streets to find out what provokes people to kiss ‘n’ tell.

We were surprised to discover that most people would actually prefer to leave good feedback, and will only leave a negative review as a last resort.

The key to taking control of your online reputation is to know how to deal with negative feedback, and to coax out positive reviews.

Watch our webinar and learn how.

Find out more

Want to find out how Shortcuts can help you manage your online reputation?
We’d love to help! Fill out a few details and we’ll be in touch asap.

Blog / Building my business

Surviving a bad online review

It’s that sinking feeling every salon owner can relate to – you’ve spotted a negative review about your business online. You could have the toughest skin in the business – but it still doesn’t change the fact that getting caught off-guard this way hurts!
May / 09 / 2017
Fleur Murphy
Read More
shortcuts software blog become a super smooth operator
Blog / Building my business

Become a super smooth operator

If you’re a smooth operator you know how to juggle competing priorities like a pro, without causing a hitch in how your business operates. If you feel like your business needs a primp and polish to help you get to smooth operation station, keep on reading.
Aug / 14 / 2017
Caitlin Adamson
Read More
Secret Sauce to a Successful Salon
Blog / Building my business

The Secret Sauce to a Successful Salon

You open a salon… You decorate the salon… You start to hire a team… You start attracting clients And then… You realise you’re a business owner and not a hairdresser or a therapist anymore Oh Crap! Today I want to share with you the 4 pillars of your business you should always be…
Aug / 24 / 2018
Jessica Crane
Read More