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Reception is the arguably the most important function in the salon. Explore strategies to drive the business from the front. You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.

The course is aimed at salon owners & their receptionists (if they have one)

Course Content

  • The Importance of the Reception Function
  • Telephone Etiquette – Do’s & Don’ts
  • Up-Selling over the phone
  • Column Maximisation & Filling the Appointment Book
  • Meet & Greet Techniques
  • Effective Pre-book & Re-book techniques
  • Spot the business opportunity
  • Top 10 Tips for the Ultimate Reception


Booking Details

Who is it aimed at:  Salon owners, managers & receptionists

Ideally owners should attend with their receptionist

Duration:  9:30am – 4:30pm

Price:  £180.00 (ex Vat at 20%) per delegate – includes lunch & refreshments

To Book:  Call ClientWave on 0844 736 5993 or Email:

Spaces are limited so early booking is advised

For more information on ClientWave, please visit

Find out more

Fill out a few details and we’ll be in touch asap.

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