7 Reasons why your clients leave

I carry out feedback projects for salons and spas frequently and as a third party, clients are much more forthcoming and honest with their feedback than when salons try to capture this information first hand. When clients leave, and take their business elsewhere lots of salons and spas want to… Read More

Why are good staff so hard to find?

  Everywhere I look and every salon I visit; they all want the same thing – more amazing stylists and therapists. But where have they all gone?! Long gone are the days of advertising a position and interviewing an array of candidates and having the pick of the bunch. You… Read More

Tech tools that saved our lives in 2017

2017 was a big year. The unicorn hair fad swept through salons. Salt Bae graced us with his presence. Prince Harry took himself off the market. It was a roller coaster ride of a year, really. But one thing that shone through for us was the number of game-changing tech… Read More

2017 wrapped up by familiar faces

As 2017 draws to a close, we wanted to shine a light on a few familiar faces here at Shortcuts. Grab a cuppa, settle in, and get to know our Shorties’ ride or die 2017 moments, and what they have their sights set on in 2018. Read More