bad coffee word of mouth
Blog / Building my business / Inspiration

How powerful is word-of-mouth marketing?

I recently endured one of the worst customer service experiences of my life and feel it’s my duty to share it. Within 2 minutes word of mouth spread like wild fire. I had now told seven potential coffee drinkers and sandwich lovers who may now think twice about visiting this café after their gorgeous new hair.
May / 08 / 2019
jaycofax
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Blog / Building my business

Is this the end of the salon front desk?

In an industry where the latest insta trends are king, it’s no surprise that things in the hair and beauty world move fast. But unlike those frosted tips that you probably regretted two weeks later, this is one change you’ll be glad you made!
Apr / 26 / 2019
James Hanlon
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Blog / Building my business

Removing the filter: Managing guest expectations

The story goes like this: Your client walks in and sits down in the chair you’ve prepped for them. You make causal chit-chat as you cape them up. Then, they whip out their phone. You brace yourself as they bring up a photo they found on the ‘Gram or Pinterest and you feel your heart instantly sink.
Apr / 18 / 2019
Caitlin Adamson
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barber location
Blog / Building my business

How important is your salon’s location?

People always bang on about knowing your numbers, but what the heck does that actually mean? Spending hours combing through spreadsheets? Yeah, no thanks. For those of you sitting there with your fingers and toes crossed, longing for a more visual way to check your numbers, Shortcuts is going to act like Willy Wonka and grant your biggest wish…
Mar / 09 / 2019
garyjenkins
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Blog / Building my business

Your sweet surprise is here: Cloud Reporting

People always bang on about knowing your numbers, but what the heck does that actually mean? Spending hours combing through spreadsheets? Yeah, no thanks. For those of you sitting there with your fingers and toes crossed, longing for a more visual way to check your numbers, Shortcuts is going to act like Willy Wonka and grant your biggest wish…
Feb / 28 / 2019
Caitlin Adamson
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Blog / Building my business

Sweet sensation: From 100’s to 1000’s with Cloud Reporting

Our latest salon software release, Cloud Reporting, is here to help turn your 100’s to 1000’s, quick-smart. And while there are plenty of reasons to love this lil sweet sensation, we have just a few we’d like to sprinkle your way.
Feb / 25 / 2019
Caitlin Adamson
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