Building my business / Inspiration

Shortcuts Stories – Hellen Ward

Richard Ward Metrospa

The best way to describe me is the balloon holder. I’m the one that makes sure everything works – I wanted to help create something that isn’t built on sand and that no one could take away from me. I still have the drive to build something strong and meaningful. We called our spa ‘metrospa’ which is the concept of a real capsule spa-experience

Shortcuts Success Story: Richard Ward Metrospa

“I always wanted to create my own success.  Couture hair and bespoke beauty – that’s what were known for – that’s our thing.”

– Hellen Ward – Richard Ward Hair and Metrospa

“Like it or not; your staff are going to have their phone on shop floor, so you might as well embrace the fact and actually use it to make your life easier. I think where Shortcuts has been a massive success with the team is that they can track their day and keep on top of how they can fill their whitespace.”


“Shortcuts helps me not only run my team but run my day. What I like from it is the backend; the statistics. I like to look back and find out if we were up. To be able to log on and see it a glance – just makes my life so easy and I’m all for making my life easy!”

shortcuts anna field
Success Story / Building my business / Inspiration

The Paddington Beauty Room

Nestled in the heart of Paddington, Sydney, The Paddington Beauty Room is proudly run by founder Anna Field, who has built a reputation as an industry leader for over 20 years. Anna's vision is to provide a holistic total-beauty service to our customers.
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Richard Ward of Hair and Metrospa
Success Story / Building my business / Inspiration

Shortcuts Stories – Richard Ward

I’ve been doing hair for 37 years now. It’s something I’m very passionate about. I love creating different hairstyles and I still love cutting hair. It’s a people business and that makes you very passionate.
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Blog / Building my business

6 Steps to effective salon management

Being a salon owner myself, I know how hard it is to be across everything that lands in your lap as a salon manager. As tempting as it is to assume that ‘nobody will do it like you’ quite simply most salon managers or owners are usually juggling other huge…
Feb / 04 / 2019
Hellen Ward
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