Building my business

How important is your salon’s location?

garyjenkins Mar / 09 / 2019
barber location

How important is your salons or barbers location?

Exactly how important is it now to be located on the high street? Can salons and barbers located away from the high street be successful?

How many customers check out your shop front before deciding to come and see you? Clients will want to check you out before deciding, but rather than walk or drive down to see your salon, they now look online. What do they see if they google you? What about your web page? Are you posting regularly on Facebook or Instagram?

How Google is your salon?­­­­

There are so many ways to keep your salon relevant and appealing to customers that if your salon isn’t on the high street. You can still attract new clients looking for a salon to visit. Your shop front is now more about how you appear online. Do you remember the Yellow Pages? They now no longer offer a printed directory. Google is now the go-to-place when searching for a hairdressers. Have you made sure your google my business page is up to date.  Do you even have one?

Social Media Presence

What are you posting on Facebook or Instagram? New clients want to see examples of your work. Get your team involved and get them to upload pictures of what they have been doing in the salon. Post regularly and keep it relevant.

Website Content

Is your website appealing and telling your visitors why you stand out over your competitors? Once someone visits your page you have a short-time to capture their interest. Make sure they get to see what USPs (unique selling-points) your salon has straight away. Award winners? Colour experts? Been in business for a long time? Think about what makes you stand out from the crowd.

Online Booking

When they like what they see, make it easy for them to book. People live busy lifestyles now. With Shortcuts; clients can book directly from your website, social-media channels, guest-app or directly from Google! Let client’s book on their terms; not yours. People have become used to booking their own reservations online at hotels and restaurants and now they want to do the same with their hair and beauty appointments.

Out of Hours

You may be receiving messages and emails out of hours from clients making enquiries and looking to book. It takes time out of your evening to reply and maybe even wait till your back in the salon to see what appointments you have available making the client wait. You may even forget to reply. Trust me – it happens. I was recently chatting to a salon owner who had missed out on appointments from enquiries he was receiving through Facebook as he wasn’t able to get back to them quick enough. ‘Why don’t they just phone the salon?’ he said. I asked him if he had booked a hotel recently, which he had and guess where? Online of course.

Clients want to be able to book appointments quick and easy. If you’re not making it easy for them – someone else will.


garyjenkins
garyjenkins
Gary has worked in the hairdressing industry for more than 10 years; having qualified as both a hairdresser and barber. He's used to working on the front-desk & helping with the overall running of a busy high-street salon. Post-hairdressing, Gary carried on working in the industry with leading hair product companies as an account manager developing good relationships with salons across the south of England. Now with Shortcuts, Gary strives to help salons grow and improve their businesses.

Related articles

bad coffee word of mouth
Blog / Building my business / Inspiration

How powerful is word-of-mouth marketing?

I recently endured one of the worst customer service experiences of my life and feel it’s my duty to share it. Within 2 minutes word of mouth spread like wild fire. I had now told seven potential coffee drinkers and sandwich lovers who may now think twice about visiting this café after their gorgeous new hair.
May / 08 / 2019
jaycofax
Read More
Blog / Building my business

Is this the end of the salon front desk?

In an industry where the latest insta trends are king, it’s no surprise that things in the hair and beauty world move fast. But unlike those frosted tips that you probably regretted two weeks later, this is one change you’ll be glad you made!
Apr / 26 / 2019
James Hanlon
Read More
Blog / Building my business

Removing the filter: Managing guest expectations

The story goes like this: Your client walks in and sits down in the chair you’ve prepped for them. You make causal chit-chat as you cape them up. Then, they whip out their phone. You brace yourself as they bring up a photo they found on the ‘Gram or Pinterest and you feel your heart instantly sink.
Apr / 18 / 2019
Caitlin Adamson
Read More