Growing my tribe

7 Reasons why your clients leave

I carry out feedback projects for salons and spas frequently and as a third party, clients are much more forthcoming and honest with their feedback than when salons try to capture this information first hand. When clients leave, and take their business elsewhere lots of salons and spas want to… Read More

Why are good staff so hard to find?

  Everywhere I look and every salon I visit; they all want the same thing – more amazing stylists and therapists. But where have they all gone?! Long gone are the days of advertising a position and interviewing an array of candidates and having the pick of the bunch. You… Read More

How to boost post-Christmas bookings

Stressed about filling your appointment book after the festive period? With clients away on holiday, or simply in recovery from festive over-spending, the ‘quiet’ season has become notorious with salon and spa owners everywhere. But the good news is that by getting organized and focusing on re-booking now with these few… Read More

Give a little, gain a lot

Giving isn’t just about warm fuzzies and full hearts, it’s also a great way to band your team and clients together to grow your salon, spa or barber business. So what can you do to get some good juju for your business – aside from your everyday magic? Read More

Integrating Colour Trends to Colour Services

I think for anyone running a salon business or any hairdresser it can cause you to panic or get lost that you are either not doing this or your team are nervous about these new techniques. I have a step by step formula for implementing the correct colour trends for… Read More